Privacy Policy

This policy explains what [legal company name] ("Viscosity", "we") collects when you use Viscosity, why, and what you can do about it. We collect only what we need to run the service. We don't sell your data and we don't show ads.

What We Collect

• Account details: your name, email address and password (stored only as a secure hash).
• Organisation details: your shop or brand's name, country, currency and team.
• Your content: spec sheets, artwork, proofs, quotes, prices, job tickets and the decisions people make on them, including who made each one and when.
• Floor staff: the names shops give their floor staff, a hashed PIN, and which production steps each person signed off.
• Technical details: the IP address and browser of each sign-in, kept to secure your account.

Cookies

We use cookies only to keep you signed in and to remember a station page you've unlocked with your PIN. We don't use advertising or tracking cookies, so there's nothing to opt out of.

How We Use It

• To run Viscosity: show your work to the people you share it with, price quotes, and send emails such as confirmations, proofs to approve and password resets.
• To keep it secure, and to fix problems.
• To bill print shops for their plan.

Who Can See It

Your content is seen only by the people in your organisation and the organisations you choose to work with. A print shop never sees brands that haven't linked to it, or another shop's prices, quotes or notes.

We use these companies to run Viscosity, and they handle data only on our instructions:

• DigitalOcean: servers and database (United States)
• Cloudflare: file storage and network
• Postmark: sending email
• [Payment provider]: billing for print shops

We share data with anyone else only if the law requires it.

How Long We Keep It

We keep your data while your account is open. When an organisation closes its account, we delete its content within 30 days, and backups within a further [number] days, unless the law requires us to keep records longer.

Your Rights

You can see and correct your account details on your account page. You can ask us for a copy of your data, or to delete it, by emailing hello@viscosity.ink. Depending on where you live, you may have further rights under laws such as the GDPR, the CCPA or South Africa's POPIA. [Have a lawyer confirm which apply.]

Security

Data travels encrypted, passwords and PINs are hashed, files are only served after checking who is asking, and the database is backed up daily.

Changes

If we change this policy, we'll post it here and email account owners about significant changes.

Contact

hello@viscosity.ink · [Legal company name, registered address]