Terms of Service

These terms are an agreement between you and [legal company name] ("Viscosity", "we", "us"), the maker of Viscosity. By creating an account or using Viscosity, you agree to them. If you use Viscosity for a business, you agree on behalf of that business.

1. What Viscosity Is

Viscosity is online software that print shops and the brands they print for use to prepare spec sheets, send and accept quotes, approve proofs and samples, and track production. We provide the software. We are not a party to any order between a shop and a brand, and we don't print, ship or guarantee any goods.

2. Accounts

• Give accurate details and keep your password private. You're responsible for what happens under your account.
• An organisation's owners and admins decide who joins it and what each person can see.
• Floor staff PINs are for signing off production steps only. Shops are responsible for issuing and changing them.
• You must be at least 18, or the age of majority where you live.

3. Your Content

You keep ownership of everything you put into Viscosity: artwork, spec sheets, proofs, quotes and other files and data ("your content"). You give us permission to store, copy, display and process your content only as needed to run Viscosity for you and the people you share it with. Brands own their spec sheets and original artwork; shops own their own separations, prices and notes.

You confirm you have the right to upload your content, including any artwork, logos and trademarks in it.

4. Acceptable Use

Don't use Viscosity to break the law, infringe anyone's rights, upload harmful code, try to reach data that isn't shared with you, or overload or probe the service. We may suspend accounts that do.

5. Plans and Payment

• Brands use Viscosity free. Print shops pay a monthly plan, plus $15 a month for each office staff member over the plan's limit, as shown on the pricing page.
• Plans are billed monthly in advance, in US dollars, and renew until cancelled. [Payment provider and taxes to confirm.]
• You can cancel at any time; the plan runs to the end of the month already paid. We don't refund part months unless the law requires it.
• We'll give at least 30 days' notice of any price change.

6. Availability and Changes

We work to keep Viscosity running and your data safe, with daily backups, but we can't promise it will always be available or free of errors. We may change or improve features. We'll give notice before removing anything you depend on.

7. Ending Your Account

You can close your account at any time. We may suspend or close an account that breaks these terms. After closing, you can ask for an export of your content within 30 days; after that we delete it, except where the law requires us to keep it.

8. Liability

Viscosity is provided "as is". To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or misprinted goods. Our total liability is limited to what you paid us in the 12 months before the claim. [Have a lawyer check this section.]

9. Changes to These Terms

If we change these terms, we'll post the new version here and tell account owners by email at least 30 days before it takes effect.

10. Law and Contact

These terms are governed by the laws of [state/country]. Questions: hello@viscosity.ink. [Legal company name, registered address.]